What makes our simplistic and all-inclusive business model so incredible and attractive?
The design of Compu Solutions Managed Services, or as we call it: "Our IT Chocolate cake"? is structured on four core philosophies:
- Support the user, not the individual technology.
- Try to eliminate as much reactive support as possible, by being proactive.
- Simplistic pricing model, no catches and no hidden fees.
- Cost predictability.
Imagine visiting your neighborhood bakery, and notice a new type of chocolate cake. As you contemplate on the number of slices you wish to order, the owner offers you a slice. You take a bite, and you just have to admit: “it is The best tasting chocolate cake you’ve ever tasted”, you absolutely love the cake! You approach the counter and immediately order yourself 10 slices of that very chocolate cake. After about a minute, the person behind the counter returns with a list of ingredients: 4 cups of flours, 4 eggs…. No wait, you cut it, you don’t understand, I don't want a list of ingredients, I want the “complete cake”. But why not take the ingredient - asks the counter person? its identically the same as the complete cake, and its significantly cheaper. Why pay 900 times more for the exact same mix of items? Oh silly you, you say, don’t you see the difference? I want the ”complete product” that's mixed and baked to perfection, that's relying on years of tried–and–true methods to achieve the perfect mix. I know and understand that the individual ingredients are substantially cheaper, and im absolutely willing to pay for the extra cost. Because, Im not paying for ingredients, im paying for the “complete – perfect – cake”.
Likewise, every business needs people to fulfill various tasks. These people (at least in the 21st century) rely on technology for their day to day tasks. As such, these people become users. They are users of desktops, users of servers, users of firewalls, users of switches, users of printers, and so on. Supporting these users is more than just supporting their desktop, it’s everything they need to rely on, end-to-end. As such, it would be counter-productive to support the various pieces of technology as opposed to supporting the “user” as a whole. Sure, you could approach this by tackling each ingredient individually, the desktop, the Anti-Virus, the server(s), the firewall, the backup, the Microsoft security patches, and so on and so forth. But, it’s going to be a whole lot wiser to approach this using a complete tried-and-true approach. A method which will deliver to you a deliciously tasting chocolate cake. Yes it’s going to be more expensive, but you’re paying for the results, not the individual support ingredients.
Ok, makes sense. But, one might argue the following: Unlike the chocolate cake analogy - in which only one baker produces the stunning end-results, the IT world is usually approached using different levels of expertise. You’ve got the level-1 desktop person, and the level-3 senior person. The level-3 person is more than capable to deal with the level-1 issues, but why hire a level-3 person for level-1 support. So let’s work with a simple example. A small 30-user company is frustrated with their daily reoccurring issues, and their laundry list of outstanding tickets. Let’s assume that this small company is - for the sake of peace of mind - actually willing to hire a full time IT person to always be available at their disposal, and to immediately resolve all issues. Ok? But, why should that small company pay the 150k+ for the level-3 person, when part of that job description includes level-1 tasks. On the flip side however, the cheaper level-1/50kperson isn’t capable of addressing the level-3 issues. If only they could find a level-3 person at the level-1/50k price, wouldn’t that be awesome? And what if they could find the level-3 person for cheaper than the level-1 price, and close the deal for 36k? It would be an absolute no brainer. And what if the level-3 person can also setup complex proactive measures to stop certain issues before they even occur, and do it all for even cheaper than the cheaper level-1 price…?
That’s precisely what you will get with our Managed Services offerings. A complete, all-inclusive, rock solid, industry proven tried-and-true managed approach, to deliver a complete end-to-end IT solution with level-3 expertise. The solution is a complete chocolate cake, not individual ingredients.
Sure you could go ahead and deal with the individual ingredients, the AV, the desktops, the Firewall, the servers, the backup, the infrastructure and so on. And maybe its a little cheaper. But, doing so is no different than a bakery providing you with a list of ingredients - instead of the complete product. You are not in the bake caking business, you are just a cake-loving consumer. Likewise with IT, you’re not in the IT business. You will not be able to produce the same results, you will lack the experience and expertise of the works and doesn’t-work, and you will not have an accurate predictable IT budgets
The components of our Managed Services:
- A IT chocolate cake
- Around-the-clock monitoring and remediation of all infrastructure devices.
- Zero-to-60™ user Helpdesk1
What is this “IT chocolate cake“? Truth to be told, its really irrelevant, and you probably don't care. The IT chocolate cake is a complete “end-results” solution of what every business needs! Nevertheless, just to give you a little glimpse into our supper delicious IT Chocolate cake offerings, we'll list some of its ingredients. We could never of course list all its ingredients and components, simply because its an on-going process of research and improvements for the benefit of your environment, but if you care to know, this will give you an idea.
✔ Standardized business alignment based on best practice.
✔ Award winning Anti-Virus on all Desktops and Servers.
✔ Additional award winning Malware and Spyware protection (e.g. Malwarebytes).
✔ Management and deployment of all tested Microsoft security patches on Desktops and Servers.
✔ FWaaS. Free award winning state-of-the-art Firewall, with yearly upgrade options. For example, if our analysis (see next point) shows that you could use a better or faster Firewall, or if the Firewall manufacturer upgraded the line of product with a newer and better model, then your firewall will be replaced with the better and newer model. This of course includes moving the configuration.
✔ Complete visibility and detailed traffic / flow analysis and reporting of the Firewall. This answer the usual firewall questions: Who visited Which site, When and how much bandwidth did it consume.
✔ Complete and detailed traffic / flow analysis on top talkers across all switches.2
✔ Individual award-winning LogMeIn Pro access for all users to access their own desktop, or for management to access all desktops.
✔ Active Directory and File Server auditing. This would give you a complete 360 view of the four vital W’s: "Who" did "What" action, "When" and from "Where". For example, UserA logged on from PC1, and deleted File1 on Server2.3
✔ Microsoft Exchange flow reporting
✔ AD User management (Add/Delete user, change password etc.)
✔ A complete local and cloud based BDR solution. The backups will be stored locally, and in a secure replicated cloud. This would also allow you to spin up and access your full server(s) directly from the cloud. 4
✔ Full day monthly on-site visit to ensure proper business alignment. This can be used to address any lingering issues, or you could gather all your open issues and wait for the monthly on-site tech visit. This is of course not a replacement for Helpdesk, you get that regardless and can use it daily. With this, you can choose to have a tech onsite once a month for a full day.
And who lot more...
In addition, there’s also our award-winning zero-to-60 Helpdesk, and 24 hours infrastructure monitoring. Our awesome Zero-to-60 Helpdesk, means that the average time it takes for users to reach - and speak with Helpdesk, is about 60 seconds. And chances are that when you reach Helpdesk, they were already alerted and aware of the issue, and are actively working on a resolution. The 24 hours monitoring will monitor both the performance and errors on all servers and network devices . All issues related to performance or errors on the servers or network devices, will either be proactively be remediated, or scheduled for an on-site resolution. We of course use the term "monitoring" quite broadly here, it really involves thousands of advanced components in place, but that's our problem. You can rest assured that our NOC keeps close eyes around the clock
Helpdesk will allow all users to contact helpdesk during business hours (8am – 6pm) for any “how-to” or desktop related issues. The monitoring is performed in a 24 hours NOC (Network Operation Center).